Your Safety Place offers a 30 Day return policy on all its orders. Your Safety Place will not accept any return that is over 30 days from the point of purchase. All returns are subject to a 25% restocking fee. All returns MUST be issued a RMA (Return Merchandise Authorization) to be considered a legitimate return. All requests for RMA’s must be submitted via email to firstname.lastname@example.org. The customer must reference their order number in the email. We will reply to RMA request within 72 business hours.
The customer is responsible to all shipping charges for returning the items. All items returned must be unused and in 100% resellable condition. Once the items are returned and verified to be in good condition, we will refund the customer’s credit card that was used to place the order. The customer will only be refunded for the price of good sold. Your Safety Place’s policy is to not refund the cost of shipping to the customer.
All returns need to the shipped back to the following address:
Your Safety Place Distribution Center
290 Lindbergh Ave.
Livermore, CA 94551
All returns MUST have the issued RMA number written clearly on the outside of every package.
Your Safety Place will not accept returns on any special ordered products.
Any returns that do not follow Your Safety Place’s terms for returns are considered an unauthorized return. The customer understands that it is Your Safety Place’s decision to process the return and customer refund. There is no guarantee that we will process the return if the correct procedures were not followed. The customer will be responsible for any additional shipping fees if Your Safety Place has to reship the customer’s package(s).
In cases where the customer was shipped incorrect merchandise, defective merchandise or damage due to shipping, Your Safety Place may require the items to be shipped back. In these cases, Your Safety Place will arrange a shipper call tag. The shipper will make 3 attempts to pickup the merchandise. The customer is responsible to be available for the delivery driver to pick up the packages. If the shipper fails to pickup the call tag package(s), the responsibility will fall on the customer to ship back the incorrect, defective or damaged product to Your Safety Place. The shipper call tag will be issued for the address that the product was originally shipped to. If the correct pickup address differs from the original shipping address, the customer must give the new address at the time that they email Your Safety Place about the incorrect, defective or damaged product. Once the call tag has been issued, if any changes need to be made to the pickup information, the customer will be responsible for any additional shipper fees.
Refunds are issued once the damaged, returned or defective merchandise has been returned and inspected. It is not Your Safety Place’s policy to refund orders until they have been received back at our Livermore, CA facility. For the customer to be issued a refund, they must follow all the rules listed under “Returns”.
Some banks take 5-10 business days to post credits to accounts. Please allow this amount of time before calling Your Safety Place and inquiring about the status of your refund. Your Safety Place will email you a receipt for the refund within 72 business hours of receipt of the returned merchandise.
The customer will be responsible for any shipping fees assessed by the carrier after the product has shipped. UPS charges an $12.00 fee for any address changes after the product has shipped. All shipping address changes must be made via email to email@example.com. Address changes are not guaranteed. A sales representative will contact you about making arrangements to pay the UPS fee.
It is the customer’s responsibility to be available for receipt of shipments. Generally, shippers will make three attempts to deliver a package before holding it at the local terminal for pickup. In most instances, they will hold the package for five days before sending it back to Your Safety Place as undeliverable. All undeliverable shipments are subject to a 25% restocking fee. The customer will be responsible for any additional shipping charges to reship the product out that was returned as undeliverable.
All refused shipments are subject to a 25% restocking fee and the customer is responsible for all shipping fees.
Shipment tracking information can be made by request via firstname.lastname@example.org. Shipping tracking information is not guaranteed to be correct.
The customer understands that they will be responsible for any shipping charges due to shipping damage if they do not report the damage to Your Safety Place within 72 business hours. The customer must email email@example.com and list in detail the order number, and type(s) of damage.
Your Safety Place is not responsible for any delays in shipments and increased transit times. Transit dates and times are provided by the shipper and are not guaranteed by Your Safety Place. Delivery dates and times may be increased during seasonal peak times, weather conditions, natural or man made disasters and acts of God. Under no circumstance are these delays grounds for an order being cancelled with Your Safety Place.